When do i close a case on ebay

Be very careful about scams here. Free Trial Sign In. ChannelReply Blog. Published at Mar 06, Visit the Resolution Center. Sign in to eBay. Unpaid item cases auto-close if the buyer pays through eBay. ChannelReply lets sellers handle eBay cases from inside Freshdesk , Re:amaze or Zendesk : Send messages to the Resolution Center Provide details like your return address Appeal case results Issue refunds …and more! Can I Reopen the Case? Try ChannelReply.

As with most retail businesses, we sell on multiple online channels. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Show only Search instead for. Did you mean:. How do I get customer service to close the case? Message 1 of 4. All forum topics Previous Topic Next Topic. You may contact eBay customer service via email or social media.

Via Facebook: www. Message 2 of 4. Good luck! A drop-down menu will appear. If you're a buyer, click Respond to Case here. Click Receive fee credit. It's in the drop-down menu. If you're a buyer, click Close the case here. Check the "Yes" or "No" box. If you have received payment from the buyer, you'll check Yes , while you'll check No if you haven't received payment. Skip this step if you're a buyer. Click Close case.

It's a blue button below the "Yes" and "No" boxes. Doing so will close your case and, if you haven't received payment, refund your listing fees. If you're a buyer, click Submit instead.

You can click "close case", which is the blue button next to the cancel button on the menu. Yes No. Not Helpful 2 Helpful 5. As somebody either buys it and the time runs out for bidding, or they click on "buy it now" the case will instantly close itself automatically. Not Helpful 1 Helpful 2. If the seller on eBay promised to send me an item again, should I wait for the item to be delivered before I close a request? Never close a case until restitution has been made. If you close the case the seller is no longer obligated to resend anything or refund you.

You will also not be allowed to reopen the case either. Not Helpful 0 Helpful 4. Include your email address to get a message when this question is answered. Cases expire 36 days after being posted if no further activity is taken. Helpful 0 Not Helpful 0. Most of the time, the case will automatically be closed when payment is received or after the case expires.